CAR RENTAL REVIEWS ON PARADISE AT KUALA LUMPUR INTERNATIONAL AIRPORT, KUL

Pretty good, pickup and return are very convenient

Fix your car. Fix your customer service. Give us better car.

Good platform , but please check on your partner first before recommend to us.

It was my first time renting a car at the airport. I had booked a 2020 Proton model, but the actual car I received seemed to be from around 2010 and was extremely old. After just one day of driving, various problems arose, including issues with the clutch, abnormal engine noises, and two missing wheel bolts from the front tires. I contacted the rental company immediately and drove the car to their office in Kuala Lumpur city. They replaced it with another Proton, which seemed to be from around 2010 as well. After another day, the car's engine hood started emitting smoke on the highway, and the air conditioning stopped working. I urgently contacted the rental company again from the highway. They stated there were no spare cars available that day and asked me to return to their city office the next day to swap cars. On the third attempt, I was finally given a fully functional car.

Very good

The service attitude was acceptable, but the car was quite old. The car broke down midway due to a faulty motor battery, and we had to find a nearby repair shop ourselves. The company thought the repair shop's battery was too expensive. After several negotiations, the issue was resolved (we paid for the battery upfront, and the company reimbursed us when we returned the car).

Overall, it was pretty good. The vehicles were relatively new, and the features were satisfactory. However, it seems like the cars from rental companies in Malaysia are all like this.

Overall, it's okay, not much hassle. However, the car was indeed quite old, comparable to a 2010 Geely Jingang worth around 50,000 yuan in China. Various warning lights came on during the trip, but fortunately, they didn't impact the journey.

The rented car ran out of power and couldn't start. I waited for over two hours at the gas station, but no one helped. They spoke Indian-accented English, which was hard to understand.

Overall service was okay, but we had to pay a 40 MYR service fee because we were 40 minutes late due to taking the wrong exit.

The car had over 120,000 kilometers on it, and I smelled something burning while driving on the highway, which was a bit concerning.

Pretty good, and they even waived the deposit for me.

Good

Satisfied

Satisfied

Friendly and attentive service.