Quite pricey for just a basic car, but I guess that's how things go over the Xmas season!
Overall, the service was great though. The car was nearly brand new and ran well - exactly what I needed.
Overbooked! Waited an hour but no car! Terrible company. Charged extra fees! Claimed late return without any delay. Directly deducted fees! Found out after checking my credit card!
Picked up the car at Melbourne airport. Waited in line for about half an hour. The process was quite simple, but there was no guidance when picking up the car, which was a bit confusing. Had to go back and forth between the parking lot and the store entrance twice.
Poor counter staffs. The car we booked was not available and they tried to downgrade us to another car that can never put all our luggages inside. We booked a bigger car foreseeing we needed to put in quite a number of luggages. In similar cases in the past, we would be upgraded to another bigger car only instead of being pushed into a smaller car. 1, pirce is not the same. 2, it simply didn’t work! It took us 30 mins. We insisted and then was asked to wait for another 30 mins because they needed to wash the car! I think all these should have been managed better given they are clear what kind of cars customers have booked! I will go with another car rental company next time!
“Very disappointed with the snow mountain insurance cover. Is only 1 day visit n we have to pay 6 day”
About Thrifty:7.0/10
Just too disappointed with the snow mountain insurance coverage. We are forced to pay 6 days coverage instead of 1 day. It would be more fair to charge 3 days instead of 6 days charges!!
About QEEQ:7.0/10
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