I will keep renting from Hertz ! First time but it was awesome

There weren't many people in line. Initially, they wanted to upgrade my car, but the price increased by 20%, so I reverted to my original booking. They asked if I wanted extra insurance. After I declined, they didn't push further and quickly processed the paperwork for the car. Overall, the service was pretty good.

There is a dedicated shuttle from Los Angeles Airport to the rental office. The cars are relatively new and perform well. Overall, the experience was great. There was an attempt to sell additional insurance, but I declined.

Issues with payment system. Our credit card could not go thru. Spend 2 hrs before car was release. No contract was given, car not clean and scratches. Car was broken into, glass broken and stuff stolen. Return car on 8 Dec instead of 11 Dec, family was traumatised, no word and assistance or compensation from hertz..not sure what QEEQ can do..very bad experience

Upgraded to an SUV class of vehicle at no extra charge.

easy booking and good prices

Great Hertz location and easy rental but the price was much expensive than expected due to the car seat for our son. On the website, the car seat was priced around $7/day and at the counter we paid $15/day...

Easy to book but the rates for car seat are not accurate. Need to double-check!