I chose the Thrifty store near Portland airport, which is about a 4-minute drive from the exit. The store has a shuttle to take rental customers to and from the airport for free, ensuring no time is wasted. Upon arriving at the store, I handed over my rental documents. In 5-7 minutes, all the formalities were completed without any upselling. They only asked about my preference for the fuel policy. After getting the complete set of documents, they told me the location of the car. At this point, I inspected the car, set up the GPS, and familiarized myself with the controls. Though I booked a Ford Escape, I was given a Nissan Rogue instead. It was an all-wheel drive, responded quickly to the gas pedal, and was brand new with only 700 miles on it. Over the next few days, this car performed superbly whether on mountain roads or highways, with enough speed and power. When returning the car, the staff did a walk-around inspection and a once-over inside the car. After unloading our luggage, we waited at the drop-off point for the shuttle to take us back to the airport. The shuttle arrived quickly, and the return process took just 3 minutes.

Affordable prices, but being a smaller rental company, there are many considerations and concerns. The rental process is a bit lengthy.

The service was okay, but there were no staff who spoke Chinese at this car rental company, whereas other rental companies had Chinese-speaking staff, which seemed more convenient. We originally booked a Jeep online but received a RAV4 when we picked up the car, and the paperwork took a long time. The staff asked us to choose a car color; we chose blue but ended up with a white car in the parking lot, wasting time searching for the car. Additionally, I added insurance at the counter, and they said it would be $15 a day for 10 days, totaling $150. We also paid for a full tank of gas upon return, even though I had already filled the tank myself for $40. However, we ended up paying $250.28 for the 10-day rental in San Francisco. We tried calling emergency assistance multiple times but couldn't get through.

Fully satisfied with service at the counter and conditions of the vehicle. Drop off time was literally a minute long.

The car was great - though borrowed from Hertz since they were out of cars. I had to wait in line for over an hour, much of the first part with only ONE employee trying to serve a LONG line of customers. Finally someone else showed up and it moved faster. The lady who helped me was very friendly, especially given the circumstances - she just needed more help!