Very happy!

Slight confusion of where to get the bus to pick up car. Friendly helpful efficient car rental staff. Car very good brand new condition.

Easy to use and navigate around booking process.

I was upgraded with an Oprl Corsa 1.2 and was nice to drive.

Did not have the car that I requested. They said that Fiat 500 is too popular amongst thieves hence they gave us crappy Kia Picanto. The car was new but the motor was too small and not powerful enough. The pick up location is 10 minutes drive from Palermo airport. We had to call the pickup location and wait for 20 minutes to be collected. Then we spent another 30 minutes waiting for the car. All in all an average experience.

Yes, car exceeded my expectations as we got a brand new Smart for 2. If we had had any luggage this car would not have been good, but given we travelled light it was great.

Asked for pick inside airport, not to walk with heavy cases for a mile, to be picked up by a shuttle bus eventually, very confusing after you booked to pick up inside terminal, also shuttle bus service confusing, even after phoning them, didn't know if I was at the Wright place or being scammed, even during the hand over