Very satisfied, thumbs up!

I booked a Lynk & Co 01, but was given a Jeep Compass at the rental shop. The staff informed me there were scratches on the rear bumper and a missing left rear taillight. However, the car also had noticeable scratches on the front bumper and front tires, which they failed to disclose. When returning the vehicle, they tried to charge me for damages, showing absolutely no integrity! At pickup, the car's dashboard showed an engine warning light, but the staff assured me it was fine—how can a car in such a condition be offered to customers? Upon returning the vehicle, the drop-off location did not ask me to sign any documents to confirm the return. Later, they unjustifiably charged my credit card for alleged tire damage compensation. This company is highly unprofessional and dishonest! Avoid this rental company at all costs.

The car models varied a lot, and there was a serious pressure to buy insurance... The car cost less than 3000 RMB, but the insurance was 1200 euros... Unbelievable! They said it was unsafe without insurance and that I could end up paying more if the car got damaged. Both sides had limited English proficiency, so that was the best I could do. Later, my Italian friend said their annual insurance costs were no more than that... Well, just consider it as buying peace of mind in this mafia-like place.

1. Reserved a Mercedes A-Class but got a Ford instead. 2. On-site, they pushed various insurance products. 3. The return location is extremely hidden and very hard to find. I drove around the airport 6 times! 4. When I had issues at the return location, I called the company, but nobody answered.

Car collection took a very long time, well over an hour. Luckily the Firenze staff member greeting us was extremely helpful. The car itself was not great - a button on the fob unlocks the boot and if you are not aware of this then the boot can fly open - happened to us on motorway and those following us were very lucky to avoid collision. Avoid Fiat Qubo!

Very simple and good value, will use again Rebooking feature is briliant!