Pick up and drop off with Avis was horrendous! Car ordered not available!

When picking up the car, I told her I had purchased QEEQ insurance; she didn't say much. She also showed me which parts of the car had scratches and marked them on the diagram. During the inspection, I found a few small scratches on the door that weren't marked and informed the staff. He said it was fine as long as I took photos. When returning the car, it was very dirty inside and out due to the rain. QEEQ reminded me that cleaning was required, so I was initially worried they might charge me. However, the staff took a quick look and said everything was fine. Not long after, they canceled the €236 deposit on my credit card.

Excellent

AVIS and Budget share the same counter. There were quite a few people picking up cars at Rome airport, and I waited for almost an hour. The car was in good condition, and returning it was even easier. Since the fuel was used up, the return desk just took the keys and signed off, and we were good to go. Very convenient.

Overall it was a very good experience. I was disappointed that we were not provided a vehicle similar to an Audi A3 though despite that our booking said Audi A3 or similar. However, the Fiat worked out well for us. The pick-up and drop offs were quite easy and didn't take long.

Easy to use and book.