Easy, smooth and reassuring

Satisfied

Almost no wait time at the counter, staff friendly, although tried to sell me the insurance I already have purchased. Didn't informe me about pre-purchased free tank, afrer I asked, they confirmed it though

Include the info about fuel option in confirmation/details of booking. There is no written record of fuel option ordered to show at the counter. Also, the AXA super protection confirmation is in HKD instead of USD.

It’s so normal nowadays to get the hard sell on extra insurance(s) when you’re picking up a hire car it’s almost expected, so it was a nice surprise that Dollar, despite having to ask, politely excepted I didn’t wish to take any. A huge thumbs up to Dollar if this excellent service is offered, and maintained, by all of their employees. I’d already purchased extra insurance from a web site specialising in hire car insurance at a fraction of the cost. My only negative comment would relate to which car to take. The answer ended up being “any” rather than a specific car. Everything became clear after a asking a Dollar employee “which is the best?”. The answer was “Usually the one with the lowest mileage” - but it then becomes a crazy competition of ‘who can turn the ignition on on the most cars (and remember the mileage) between you and everyone else picking up cars.

Simple. They offers good value for money.

Dollar counter staff bumped my booking up by €300 when you have been travelling arrive late at night you really do not want to haggle on a price you think you have booked. Counter staff asked me to explain the vehicle protection insurance as I hadn’t booked directly with them? He also added on baggage insurance , medical insurance and daily toll road charges !! Not impressed with that

Booking was easy be careful of add ons at car pick up