Very efficient and easy to use.

Very satisfied.

The procedures were very convenient and straightforward, and the staff provided patient explanations. They also put in efforts to sell additional insurance, but that's normal. You can choose based on your needs. I used the insurance provided when booking the car and didn’t add any extra coverage.

Variety of choices and convenient pick-up and drop-off procedures

The service quality was the worst I have ever experienced in my life. We were left waiting under the scorching sun for hours before we got the car. The website promised on-time car pickup, which simply doesn't exist. The Ford Focus mentioned on the website wasn’t available; instead, we got a small Toyota, an Economic model. We were also required to pay for a full tank of gas and basic insurance. After paying 840 yuan in China, we arrived in the US only to wait a long time and were forced to pay an additional 184 dollars. If I had a phone at the time, I would have definitely called to complain, but unfortunately, I had just left LAX airport, didn’t know anyone, and didn’t have a phone number. Dollar is terrible, I think Hertz might be a good choice since it is one of the biggest car rental companies. Everyone should try Hertz next time.

予想以上にいい車を借りれた。