Gave me smaller car then what I booked. No refund was give.

Very satisfied.

When picking up the car, they replaced it with another Volkswagen gasoline model without any pressure to upsell insurance. Returning the car was also smooth, and there were no claims of damage or additional charges afterward.

Car was great. Reception staff were helpful.

I clarified prior to booking the car to make sure that I can drive the car into Bosnia and I even clarified again when I picked up the car. Everyone said there won't be any issues, but I was not able to enter Bosnia when I came to the boarder. It's in the law that a original green card is needed to enter Bosnia. Alamo just gave me a copy and said it will be good enough. I had to leave the car and get a taxi to Bosnia and rent another car. I do want a refund on the car.