The return service was relatively satisfactory, but the pickup service left much to be desired. An elderly lady during the pickup process was quite impatient. She became visibly annoyed when asked about the discrepancy between the vehicle model and the name of the bank collecting the payment versus the rental company listed on the order. Additionally, the 1000 EUR deposit was not reflected in the contract, which led to further inquiries from the customer, to which she responded with irritation. She even mentioned canceling the rental without the customer's consent and sarcastically asked if this was the customer's first time renting a car. Since the pickup occurred late and the customer was already fatigued from a long journey, the poor rental experience affected the mood of the trip. Greater caution will be exercised when selecting a vehicle model and rental company in the future.

Extremely satisfied, the experience was excellent. Just take the keys and go; no vehicle inspection was needed for pickup or drop-off, making it quick and convenient.

I was dupped into taking an upgrade, when I understood that the car I booked wasn't available.

In 3 out 4 rentals try to up sell. This time even got lower category than what i have booked and paid. Asking the client about the persons and luggage in the car might be ok during holiday season, but then you should adjust the rental fees as well. Otherwise delivery what has been booked! Will focus to book with Europcar and Sixt, which don't push the upselling (in my experience). Counter in Nice had to less staff to handle the long line and they should know it, because it's holiday season.