Beware of a PHEV upgrade!

Satisfied

The counter staff sold us and upgraded our booking to a "more econonical" car for an extra 6€ per day. The car we got was new, bigger and spacier, but far from economical. We drove around 450km and we needed to tank 51l of petrol. That is 11,33l fuel consumption per 100km. We felt mislead by the counter staff. Moreover, the car had very bad sound insulation. On an open highway, it was so loud inside the car that we couldn't talk to normally each other or listen clearly to the radio. Lastly, the garage for drop-off is very dirty and there is no elevator to go back to ground level (from -4 level). We had to take dirty stairs with insufficient lighting where homeless people sleep in order to get out of the garage building. Not a very pleasant experience.

Easy booking

Great car. We rented a full size BMW but they didn’t have one available at pick up. Gave us a brand new Volvo D60 which was great. It had many features including predictive cruise control. Great car. Great navigation system

Very easy to rent from your website. And the car and experience was better than we could do otherwise and much better than normal.

I got the car that I have reserve. I'm very satisfy.about

About the insurance, it is very important to show if that the third person is included or not. In this location, I have to buy the whole insurance.