It is ridiculous that they rent out PHEVs when the customer has no way o charging the electric battery

Very satisfied

It's okay, but it would be better if vehicle maintenance was explained when renting.

Very convenient and efficient. After registration, you go directly to the parking lot to pick up the car. Returning the car is even easier, someone scans your information, and it’s done in three minutes.

AVIS charged me about $96 (£80) after dropping off the car. The only charge that I expected to come off my deposit was the toll paid in New York. That toll should have been about $20 or about £15. There was no damage to the car and the car was returned clean and fully fueled up. I dropped most scores except for the excellent staff on site so that the overall score will be average. AVIS needs to send an email breaking down the charges to justify the $96 taken from my deposit.