The staff lacked patience. They advertised with a Mercedes to attract customers, but there was no such car available. Instead, I got a basic Peugeot 2008, which had multiple scratches and damages. If you rent, take photos and videos as evidence. They automatically add full insurance and pressure you to accept it. When I declined, their attitude immediately turned cold.

Not crowded, normal procedures

Terrible attitude, did not accept the translation document, not even their own company's translation document. They insisted on the international driving permit. There were also two other Chinese customers renting, and the staff were aggressively pushing insurance, speaking very forcefully. In the end, it seemed they couldn't get a car either... I think this branch should be removed from the rental platform...

Due to COVID the pick up process was terrible - waiting for phone calls for over an hour rather than face to face contact. Fortuity the staff at the help desk realised this so reverted to a solution that worked.

There is nobody at rental return Location with little instructions or signage to bring key back to desk. Can be improved