Very satisfied

It was the peak time for flight arrivals when we got there, and we had to wait in line for nearly two hours to get the car. The process itself was smooth, and the staff were very friendly without trying to sell any additional insurance.

The Budget counter Staff were very friendly and obliging. On receipt of the car I found out that the car allocated was a 2 door not the 4 door I'd ordered that wasn't a problem the counter staff immediately provided us with a 4 door.

Excellant service The problem described earlier I put down to miscommunication but it was soon rectified by the counter staff at Budget.

The car broke down and the customer service was terrible and in fact the recommendations made by the customer service team were dangerous - they told us to drive it when the vehicle was not in a drivable condition and could have caused a huge incident if driven.

So I booked a SUV, but they mentioned it was a really small SUV, but they offered a free upgrade. To a Mustang GT. Which was 200 euros more on the site when I booked, but free upgrade at the desk. After 1 fun day in the Mustang, I realised it wouldn't do for the moving stuff I needed to do. So I went back and they gave me a Jeep wrangler, that was actually the funnest, albeit odd, useful rental I have ever had. Thanks Budget!

Always book with Easyrentcars. Love being able to get the rental with no issues and full insurance.