Satisfied

There was a slight delay as one person was handling two companies, but they upgraded the car. I originally booked a Corolla but was given a Murano instead. Adding an additional driver at no cost was great.

The wait time was too long

The car stank of cigarette smoke even though it states clearly you are not allowed to smoke in the car and will be charged for cleaning if you do. The moment we opened the boot we could smell it so Budget must have known about the problem. When we told them about it they said they didn’t have another car to offer us as they were a small agency. Terrible experience.

Got to the counter for collection was told there was no car, would we take another,l replied as long as it’s a soft top,was then told the car would be twenty minutes, Forty minutes later still no car,when I returned to the counter was told the car had not been returned yet, After a further thirty minutes the car turned up, No apologies no nothing just abruptly told your car is in bay whatever, We got to the car to find it had not been cleaned,the oil change light was on,the washer fluid needed filling, We filled the washer up ourselves, The car return was ok

The booking process was easy