Responsive and considerate in handling unexpected situations.

They tried to sell insurance, fuel purchase, and vehicle upgrades, but it was fine when I declined. Both pick-up and return were quick and convenient.

Issues with the car were resolved.

No car in the group (compact) was available when I got to the car area but no problem as they quickly allocated another car and we were on our way quickly.

Simple to book and price was much better than if I had booked direct.

Like: The staff was fantastic. The help at the counter for both pick-up and drop-off was wonderful. The gentleman that was cleaning the cars at the time of my drop off even found a pair of sunglasses and quickly ran them down to me at the desk before I finished checking out. A+ all the way!