Very satisfied

The service lady was not enthusiastic and impatient. She was not diligent, I didn't rent a GPS but she included the charge in the bill, $67. Unprofessional, no one knew how to set up the GPS in Chinese, initially wanted to rent but then cancelled. Pushing unnecessary insurance even though I already bought comprehensive coverage.

Returning the car was unbelievably easy. Park the car, and within 5 seconds someone comes to assist. They check the mileage and fuel gauge, and then you're done! When renting, they offer various upgrades like advanced models, fuel purchase options, and extra insurance. Just decline them all.

The car pickup process is on the second floor of the mall, which is very convenient. The staff was very enthusiastic, and the car pickup location is in the underground parking lot right downstairs. Just take the elevator down.

Dirtiest car ever rented in my entire life. There was a big sign on the hertz counter stating that the cars are all sanitized. However my car was filled with dust and crumbs and sticky i dont know what. Worst...