There were long lines to pick up the car in the morning, but renting in Waikiki with same-day pickup and drop-off can save on parking fees.

Very satisfied, all issues were promptly resolved.

The rental process was smooth and fast.

Couldn't get the car at all. The staff at the counter were extremely rude. They insisted on showing an international driving license or a Chinese driving license to release the car, even though I have a U.S. driver's license and a Chinese passport. This has never been a problem in other cities. Usually, they just check the U.S. driver's license without even looking at the passport. It felt like they were deliberately making things difficult. I spent at least an hour waiting in line twice, and I saw three groups of people being given a hard time for various reasons and not getting their cars. The queue was extremely long, and they were very impatient with foreigners who had language issues. It was truly unbelievable. I've rented cars in the U.S. five or six times and have never encountered such terrible staff! I haven't received a refund for this order yet; it’s really disgusting!

Returning the car at Los Angeles Airport was very convenient. There was a slight delay during pickup, so we called and arranged for staff to come. The pickup location was near a hotel.