Really happy with this rental. They even upgraded my car at pickup, so it was basically a brand-new Audi. Tom was super friendly and really responsible. I returned the car about 10 minutes later than planned and the branch had already closed, but Tom still helped me out, took the car back, and finished all the paperwork the next day without me having to go back in. Huge shout-out to Tom, really appreciate what he did!

Received an upgrade to a better vehicle, very happy. Staff and service were excellent.

Very easy to use and convenient. Prices were good.

The ground staff was very friendly and helpful. I was upgraded to a bigger vehicle, as the one rented was not available. The car unfortunately was not in the condition I expected it to be in: - I was told it would be perfectly fine - It was scratched and bumped - It was dirty outside and inside (full of sand and dust) - We found it with the backseats were reclined - Two of the head-rests for the backseats were missing - It seems the car had not been checked and cleaned after the previous rental The Europcar customer service was unfortunately neither very responsive nor helpful.

Like: It was so easy to locate. Information was excellent. Staff were friendly.
Dislike: Nothing