Next time I'll probably book directly

No upselling during pickup. Great service.

This is the slowest rental location I have ever been to anywhere. But, it's not just Thrifty. They're all like this at Augusta and it seems that it's because there is always someone trying to get a difficult rental (no credit card, kind of thing). I've rented cars at this airport 5x before and it has never taken less than 1 hour. Fortunately, check-in has never been more than a minute or two.

you should try to give your employees some customer service training. giving attitude to customers who have been waiting in line for over 60 mins after long travel days is probably not a good idea to get repeated customers. just to avoid this next time i wouldn't mind paying someone else extra $10 a day rater then dealing with your shitty staff

Without telling added all kind of insurances and presented it without comments. Kept on pushing on a stupid road help insurance that I clearly not wanted. Annoying. They could just advise before adding it to the bill.

Like: The rental agents were all friendly, helpful, and the price for our rental was excellent.
Dislike: The car was just ok. I had never driven a Nissan Sentra and was disappointed with the performance. I picked the car, so that is on me. The interior of the car was not very clean.