Excellent booking process and great car hire

I couldn't get the Cherokee I reserved. There were limited car options, and the car they provided wasn't any better than the one I booked. It was a Volkswagen SUV, barely enough for three people’s luggage. However, the store explained that it was the only car they had. Another group of friends traveling with us waited for an hour at AVIS but ended up getting a better car. It seems like their car inventory is indeed quite tight.

Returned the car one day early and got a refund for one day's rental from the third party. Unfortunately, the prepaid amount was not refunded to me.

Very good

Did not like the Ford Taurus. Car was at half tank when I picked it up. had to get to destination so could not go back in to desk and tell them.