Excellent booking process and great car hire

Very convenient

Our flight did not match the booking time, requiring us to pick up the car a day earlier. Communication was difficult until we met a fellow countryman who was a supervisor in the hall. She enthusiastically helped us resolve the issue and provided excellent car usage suggestions. Unfortunately, we did not exchange contact information at the time, and we don't even know her name. Such a pity.

Waited in line for over 20 minutes. Even though I had full insurance, they still tried to sell me additional insurance. The staff drove the car up front for pickup, which was convenient. Returning the car was also simple. The car was in good condition with an initial mileage of 22,500 miles. There are many gas stations near Hilo Airport.

We arrived earlier (11pm), reservation was for next day 8am… Service desk agent told us, that there are no cars available but they‘ll come during the night… Next day: No cars available again! We where lucka that another customer returnet his car early… Very unhappy situation, feel sorry for the 2nd agenr there trying to fix the issue…