Terrible, will never book through QEEQ again.

The waiting time was acceptable, but the staff kept trying to upsell other models. Even after I clearly stated I didn't want to incur additional costs, they ended up giving me a Subaru (there were multiple Chevrolets in the lot). The staff couldn't explain why they gave me a Subaru when Chevrolets were available.

The process was long and they took advantage of the fact that English is not our native language. They said there would be no extra charges on our package, but we ended up signing anyway. They even asked us to give them the pickup slip, and when we returned the car, we found out we were charged $81.52 for insurance. Who would buy insurance worth almost half the prepaid amount of $189? It's ridiculous. Luckily, a supervisor corrected this when we reported it, but if not for another foreigner having billing issues, who knows how long it would have taken to resolve our problem.

I believe the rental car company engaged in serious deceit. I had already paid the full amount on the platform because I was worried about being cheated. When picking up the car, I explained to the employee that I didn't want to add any extras since I'd paid in full. Now I received a charge for upgrading the car and a bunch of other fees. I only rented the car for 2 days, but the company charged me much more than my two-day rental should cost. I can't accept this. I hope the platform helps me resolve this issue. Unacceptable! The platform didn't make enough effort to help me appeal!

The store lacks services for domestic customers; The service process is not very user-friendly; There are relatively many locations.

Large company, no mandatory charges, easy pick-up and drop-off procedures.