Very good

We agreed to pick up the car a bit earlier and return it on time, charging by the day. However, when returning the car (because we picked it up two hours early), they charged us for two days, which seems like a clear case of malice.

The service was excellent, the car was also very new with only a bit over 10,000 miles.

Good service, both car pick-up and return were very convenient. They will try to sell insurance when picking up the car, but you can choose not to buy it.

The counter staff, female was off hand and rude and very poor customer service. We ordered a Ford Edge or similar, a small/medium SUV and she drove out with a large oversized SUV Chevrolet Traverse. She told us it had internet and never gave us the password. We tried to call Avis several times and got no help. The huge Chevrolet still had rubbish in it from the previous renter and was dirty on the inside especially the windscreen. It had 68,000 miles on it. It was a gas guzzler and we spent an extra $200 on gas because of the car we were given, and didn’t order. The whole experience was frustrating and annoying. If the Avis employee in Phoenix had done her job properly, none of this would have happened. Extremely disappointing, the car was way too large fir our needs and turned out to be very expensive.

Queeq booking was ok, Avis was terrible, they need to employ efficient and caring staff