The overall experience was unpleasant due to the car return issue. There was no one to assist, and the map couldn't accurately locate the return spot. When I tried to hand over the car to the person who gave it to me, they refused to accept it and were very inflexible. Overall, it was a terrible experience.

Excellent

Satisfied

I booked an automatic MPV, but when I got to the counter, they said they didn't have it. If I didn't want to wait, they offered me a manual car and wouldn't refund the difference. Ended up waiting almost an hour for someone to return a car, and only got a hatchback Golf, charged at MPV rates! No explanation, even after contacting the car rental company, no one answered the phone.

Car was not what I paid for. I was given a compact car (VW golf) instead of the intermediate car I requested (was supposed to be something in the same class as an Audi A3). The counter staff (Locauto) argues with me at length about this, arguing they were of the same class and wanted me to pay more for a different car, which I refused. Further, the process took quite a bit of time, from the counter to actually picking up the car. The car also had significant damage, which the person who gave me the car assured me he noted on the ipad/tablet, but who apparently did not. Consequently, when I dropped off the car, the Locauto staff person gave me a hard time about the damage and said I would definitely have to pay for it. She then made me write a statement regarding the damage under penalty of perjury. This process held us up when we had a flight to catch. I then got an invoice for 400 Euro by the time I landed in the US, which clearly demonstrated that they did not perform any investigation. The email with this invoice only gave a total of 48 HOURS to contest the charge or my credit card would be charged, which is a ridiculously short window, especially for people with long flights. I did contest the charge and they did drop it, which also is evidence that they did not investigate the damage prior to charging me and caused me unnecessary delay and stress.