Europcar was very easy to locate, the pickup process was quick, and the staff didn't try to upsell anything. My first car rental experience in Europe was excellent.

Simple procedures, good car condition. Convenient car return, not complicated.

The pickup and return process was very smooth. However, during pickup, they were in a hurry for you to sign without inspecting the car. During return, the staff used a flashlight to check the entire car.

The ordered car, MAZDA CX-5 M/T Diesel, was not available and I was offered either Opel SUV Gasolene or Audi A4 A/T Diesel, which was more expensive than I have booked and anticipated. I have chosen lower class vehicle, VW Golf Diesel A/T, which is not satisfied my requirement of M/T, but there is no diesel A/T available there. In summary, very unpleasant experience.