The lady at the front desk was excellent.

Very satisfied.

Excellent.

I booked a car in Milan, but we arrived late at the pick-up point during lunch break. After making a call, a friendly Italian guy came to open the door for us, although he charged a 30 Euro service fee, it was better than waiting for 2 hours. However, the automatic car we booked wasn't available because the system didn't have our order information. The only car left was a small manual Fiat, which we couldn't operate. Another automatic car had to be returned to Milan, not at a different location. Reluctantly, we had to give up. In the end, thanks to QEEQ for assisting with the refund after we returned.

Bad temper, bad service, horrible encounter, overcharge, irrational. Did not provide the booked car, also charged for a free item! Scolded by the staff with no respect shown. Seems like because I am Chinese, they look down on me! Racism! Horrible!