Picked up the car at Venice Airport. Remember to get a ticket from the machine at the entrance and wait in line. If there are many people, you might need to wait for a while. The car rental agent was an Italian man, and he was quite friendly. He upgraded us to an Audi A5, and the car was in great condition. We didn’t encounter any issues during the trip. Returning the car was also very convenient; just park it in the designated lot, where Europcar staff will assist with the process. Very quick and efficient.

The car was handed over promptly as scheduled.

Had an awful experience with their roadside assistance and some of the customer service staff over the phone. Was not explained in a lot of detail how to use an electric car, despite letting staff know it was my first time. Was given a pamphlet, however the process of using the charging ports was horrible. Needed to ask for help on the street in Bologna as I was stranded for hours. Staff over the phone told me roadside assistance could not help me until the morning as nothing was available. Was told to 'ask someone on the street' for help, hung up on twice when I told them I did not speak Italian, and got told there was nothing they could do. I did speak to one man who was helpful (Vard), however the towtruck that was ordered for me did not come in the expected time slot, and I was only able to get the car working from kind strangers on the street.

Booking process and level of insurance provided through site was fine.

Meets consistent standards.

Hopeless dropping the car off, we just left it in the end. We had an issue with the first car and we had to get a taxi 1.5 hours back to the airport to pick up a replacement!