Rita at the counter is great. They explain about the 'limited insurance ' and you can upgrade BUT no hard sell. They also go to the car with you as you check if there is any pre-existing damage.

The service attitude was excellent, and the staff at the parking lot were super helpful!

The car was easy to drive and the pickup process was convenient. However, they informed me that the platform insurance is only for the platform and asked me to buy an additional insurance ranging from 150 to 600 euros.

I booked a Lexus as per the website's instructions, but was given a Lynk & Co. They claimed their rental company didn't have any Lexus cars and aggressively tried to sell me extras. First, they pushed to sell snow tires for 200 euros a day, then reduced it to 100 euros and eventually to 60 euros after I refused. They then tried to sell insurance and threatened that I could not drive without snow tires, and set a very high deposit. Moreover, when returning the car, they spent 15 minutes inspecting it and found a barely visible spot on the windshield, for which they could not prove I was responsible, and said they needed to replace the entire windshield, charging me 1080 euros. This is blatant robbery. Avoid using this rental company noleggiare at all costs. This is the first time in over ten years of renting cars in Europe that I have encountered such shameless extortion.

Car ended up being a different model than what was advertised, but of a similar type.

booking was easy!