Very satisfied

Very good

This car rental company is excellent and worth recommending. The clerk at the counter speaks good English and has a good attitude. He suggested insurance, but stopped after being informed that I had full coverage. The pickup lot is located at a nearby parking garage at the station. The car was a new 2400 km FIAT 500 hybrid, quite good and fuel-efficient, but struggles a bit on inclines. I am dissatisfied with QEEQ for two reasons: 1. The APP lists the return address as the counter where I picked up the car, causing me to circle around three times without finding it, very frustrating; 2. Their customer service has worsened compared to pre-pandemic times, leaving me speechless. Your prices are similar to those on foreign websites; I chose you for convenience. Asking you to coordinate an earlier return time with the car rental company was less effective than if I had called them directly. A negative review for QEEQ.

This was the only car rental service located outside of the airport rental car area in Verona, which was not readily apparent from the email confirmation. We therefore took a taxi from the train station to the airport car rental area where we were told ours was the only offsite rental company. We called the shuttle service provided in the email and were told it would be there in 10 minutes. We waited 40 minutes on the shuttle service. The entire experience caused us to be late to an appointment.

There should have been a disclaimer about the location of this car rental service and the email confirmation as to its location should have been clear.

The car was fine. In the keys, it said "Diesel" although the car was benzine. This could lead to a huge problem for both the company and a customer. I informed the office, but its worth stating again. Thanks.