90 minutes to pick up a pre-ordered car is unacceptable.

Arrived around 9 AM, there was a long line for pickup and it took forty minutes. Out of the four cities where I rented cars, only this one kept trying to sell me various insurances and GPS, etc.

They tried to sell extra insurance. Even with all the policies printed out, we almost got tricked into paying an extra $400. When we asked them to cancel, the staff became unfriendly. The car brought to the pickup point wasn’t even ours, requiring another round of paperwork to switch cars. We booked a Ford Edge but got a poorly conditioned Dodge instead. The whole pickup process delayed us by over two hours. It’s very disheartening to think about it.

Overall service was decent and fairly quick, and no extra charges for additional insurance or fees.

Car was not cleaned properly prior to rental, particularly from outside. Their was a dent on the front left with bumper coming lose and it was not noted in the rental documents - I had to ask the security guy to ensure it was added and he later did

No issues. Excellent experience.