Overall satisfied, but you need to be discerning. It's an Indian-operated store that promotes additional insurance—just decline if you're not interested, and their attitude will remain professional. Here's an interesting detail: we initially booked a small SUV, but when the staff saw we had 3 pieces of luggage, they said the car we booked could only fit 2 pieces and asked us to pay an extra £30 per day. When I refused, they eventually said 'never mind' and upgraded us to a bigger model for free, likely because they didn't have the car we originally booked. In the end, we were quite happy—the rental and return process was quick and convenient. The shuttle bus to the pick-up location takes about 15-20 minutes.

Very satisfied, upgraded to a Mercedes A200. The rental staff were very enthusiastic, escorted me to the car for handover on-site, and kindly pointed out several parking locations for returns. I’ll rent from this company again if I get the chance.

We picked up and dropped off the car at different locations. At the pick-up site in central London, there was only one staff member present, and there were some language barriers. Additionally, the staff was unfamiliar with the car's navigation system, which led to us getting lost. At the airport drop-off, the staff were highly professional, warm, and patient, which moved us deeply. Their work ethic was commendable. We will definitely rent from this company again next time.

The quality of the car met my expectation. It was a hybrid car which was fuel efficient.

The booking process was easy and clear. I cancelled a booking and re-booked the car and the whole process via the App was smooth.

Maryam at Europcar ( London city airport ) was extremely professional and helpful. She provided excellent customer service and made the whole process very smooth and easy. Definitely recommended.