The service was excellent with high efficiency, and the deposit was refunded quickly. During pickup, the car was in great condition, almost brand new. The entire rental experience was very pleasant!

They added additional insurance without confirming with the customer, and the charges were unclear and inconsistent with the rental platform.

Not bad

Picked up the car in Madrid; the originally booked Volkswagen Touran was replaced with a Fiat diesel car. I'm not sure if this was an upgrade. The diesel car is slower to accelerate. The pick-up location was decent. However, the drop-off in Granada was on a Sunday. It never occurred to me, nor did anyone inform me, that the store would be closed on Sundays. As a result, I couldn't find the drop-off location and there was no attendant. Fortunately, a very kind local helped me by calling the Madrid store to inquire about the drop-off details, then accompanied me to the designated parking area and showed me where to drop the keys into the box at the store entrance. Since they pre-charged me for a full tank of fuel at pick-up, I contacted the rental company's customer service multiple times via email. Luckily, when I returned to Shanghai, I saw that the bank only deducted the car rental fee.

Car was dirty. Car had damage that was not on the contract and thankfully I took photos.Took forever to get the car. Not enough signage on where to pick up car.