Christmas cheer!

The queue was extremely long, each person took 15 minutes to process and the staff were very impatient. I reserved a BMW X1 but got a Peugeot 2008 instead; they said it's the same class but which Chinese person would agree with that? I couldn't understand the deposit payment slip and they couldn't be bothered to explain.

Overall, it was relatively smooth, and the processing speed was fairly quick.

I booked an Audi A3 but was initially given a Japanese car, and they told me it was a similar model. I had to complain and almost argued before they finally gave me the A3.

Arranged a change in return location through the hotel front desk by calling the rental company. Overall, satisfied. The rented car was brand new with only 9km on the odometer.

Car was dirty. Car had damage that was not on the contract and thankfully I took photos.Took forever to get the car. Not enough signage on where to pick up car.