The car we got was quite new, with only a bit over 9,000 km. However, the staff seemed a bit inflexible (possibly because the car wasn’t ready yet). We arrived at 2:30 PM for a 3 PM reservation, but they didn’t allow us to pick it up until 3 PM. On the bright side, we mentioned having insurance, and they didn’t try to upsell anything else.

Picked up the car at Munich Airport in Germany. The instructions differed slightly from what we found online, which was confusing. Asked at the information desk and then saw the signs. Took a number, waited in line, showed our documents, and were done very quickly.

I picked up the car at Frankfurt Airport, it was very convenient! The attendant was very patient! My English is not very good, but he explained everything patiently! To my surprise, I was given a Renault Scenic MPV, which was larger than the car I had booked! Nice!