Excellent service. Although there was no car available initially, the service center promptly resolved the issue and arranged a new vehicle. The staff were very friendly.

Since I was staying at a hotel near Union Square, the rental office was easy to locate and within walking distance. There weren't many people in line, and though I was worried they might not process my early pickup, they handled it without asking any questions. They recommended an additional roadside assistance service. Although I already purchased QEEQ's full coverage, I decided to buy the extra service for peace of mind in case of any breakdowns, as it wasn’t too expensive. Unexpectedly, they upgraded me to a Cherokee Jeep for free. The car was a new model from last year with great performance and flawless handling. However, I couldn't get the in-car navigation to work. Returning the car was also very convenient—I simply followed the navigation to the drop-off location and handed over the car. This road trip went smoothly overall.

Extremely satisfied

Picked up the car at JFK Airport, quick process with no lines, very efficient.

It took a long time to take car and they don’t have toll tags. Service rep is lousiest one I ever met.