Very satisfied, reasonable price, the car was quite new, and our driving experience was smooth.

Satisfied

At the counter, there were no prompts or explanations; the representative only mentioned that a credit card is needed for the deposit. I didn't think much of it at the time, but after returning the car and getting back home, I found out they had charged me over $500. Upon checking the bill, I realized they had purchased all the insurance options for me. So, everyone, please be careful. When picking up the car, not only should you be wary of the sales staff pushing extras while you're in line, but also make sure the counter staff explain all the charges when swiping your card. It's easy to fall into a big trap if you're not cautious.

Awful customer service we got to the counter and they simply told us we didn’t have any cars they didn’t help us find another car they didn’t offer us a replacement we were left in an unknown city on our own

I had to wait in turn for about an hour but they did not forget me. Honestly, the car was worth the wait. I didn’t realize it until after I started my trip.

Maybe you want to clarify that the car is at the small hertz office. The address helped me finding the car.