After arriving in the US, I was in an unfamiliar place and didn't speak the language well. Unexpectedly, my SIM card didn't work. The rental company's shuttle bus had no markings, so I had to ask each driver individually— it was quite desperate! Why not send the pick-up location information earlier? This should be sent before the departure because once you land in another country, you can't always count on having a working phone signal! It's not considerate!

MINA's enthusiastic reception made us very satisfied.

Detailed guidance, quick service, especially convenient for returning the car.

They didn’t have the car that I ask for but it was ok

It was relatively smooth process picking up the car however no one went over the condition of the car on collection. The alloys were particularly scrapped which made us slightly concerned that we would have been blamed for it therefore we took photos of it. However this was not the case.

We should have been given the option to clean the car ourselves rather than automatically being charged for it. However we were overall very satisfied with your service.