Great service but hard to find office.

Pickup and return were very convenient and quick, the service was excellent.

Simple and efficient, all documents were in order and I got the car quickly.

The pick-up place is at a driving distance from the airport terminal, and Centauro provide shuttle buses to/from the terminal. On the time of pick there was an accident on the road, and we waited over an hour for the shuttle. Centauro staff was very unhelpful over the phone and refused to answer questions. When the shuttle finally arrived they offered no assistance or compensation for the lost time (also due to long lines at pick up). Also, upon drop-off the representative asked us if we took a picture of the fuel level, although we were not asked to do so upon pick-up. On the other hand, they did give us free upgrade of the car.

The pickup location was a nightmare to find with the directions on the confirmation. Had to call to find directions to bus. Staff at Centauro desk were rude and too worried about saying goodbye to work mates to focus on customer service. The lady at drop off was nice and helpful.