The process was very quick, but the car's condition was average and seemed older compared to other companies. Also, it felt like the fuel tank might have been modified to be smaller (maybe because they give a full tank of fuel), requiring frequent refueling.
There were too many people on the day of pick-up, and I waited for nearly 2 hours. After being served, there were no available cars, and I was told I could upgrade at a discounted rate. Why didn't I get a free upgrade?? I had to wait another half-hour to get a car. After that, everything went smoothly, and exchanging the car was convenient.
I booked a Ford Focus but was told it wasn't available. They should have upgraded for free, but they were unwilling to do so and forced me to buy optional insurance. I mentioned I had already prepaid, but because the receipt was in Chinese, Dollar Car Rental didn't acknowledge it. Unable to communicate effectively, I had to opt for a much smaller car. Very unsatisfied with the service.
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