2-week Car Rental @ IAD (USA)

The reservation charges were not upheld and the car company charge additional charges

Some staff at the rental company had an average attitude, while others were okay. The car's condition was average. At first, they upgraded us to a larger vehicle, which we thought was a nice bonus, but it turned out the larger car was hard to drive and had frequent issues. The parking sensor in 'P' mode was broken, making it hard to park properly at one point. We reluctantly drove over two hours to exchange the car. During the exchange, we spent a long time negotiating back and forth, and the replacement car immediately showed an engine oil replacement warning. We had to spend another half a day dealing with that, which was very exhausting.

The attitude and service were very good, but I waited an hour and a half to pick up the car. Business is booming, and there were no cars available for walk-ins—they were all sold out!

I specifically requested not to have a Japanese car but found out it was still a Japanese car once I reached the parking spot. With luggage and kids, it was inconvenient to go back and queue to change the car. In the end, when leaving the parking lot, they asked me to modify my order and added several insurance items I didn't need.

I was denied upgrade & points by Hertz despite entering my Hertz Gold membership with QEEQ….. ?

I was denied upgrade & points by Hertz despite entering my Hertz Gold membership with QEEQ….. ?