Overall a good car hire experience but let down by the car insurance process.

Ron Beernink

Italy

Reviewed: Fri, Sep 15, 2023

About Europcar: 9.0 /10

Overall a good experience. The only frustration was the insurance upsell to ensure a full coverage. QEEQ did warn about this but should provide the full coverage up front so that Europcar cannot do a further upsell.

About QEEQ: 10.0 /10

What price drop protector? And as per above comment, the insurance cover can be handled better by QEEQ.

Reply by Qeeq:
Thanks for your review. The counter staff might show you insurance or other services for charges, you could choose them according to your needs and confirm the estimated charge on the contract. If you met a hard sell, please contact us at the counter immediately. Thanks for your feedback and look forward to seeing you next time.

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Lecce

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Reviewed: Sat, Aug 16, 2025

About Europcar: 10.0 /10

Very good and satisfactory. I’m a repeat customer. Sometimes the prices are slightly higher than other companies, but the vehicle quality is reliable. When it's busy, the staff works quickly, but if you have questions they're unsure about, they often recommend sending an email instead, as they cannot provide answers on site.

About QEEQ: 10.0 /10