Car and staff great... office and facilities poor

C.Keane

United States

Reviewed: Fri, Feb 10, 2023

About Budget: 8.0 /10

Picked up car in port canaveral budget office. The office was very crowded... it took 55 mins to get through the rental line. Building not fit for purpose and toilet was not fit for use by human or any known living animal. The shuttle service was extremely slow so we had to use uber (Saturday morning... 20usd + tip to go 2 miles). I guess shuttle service is that slow due to the small size of office and it is better to have people line up in cruise terminal than at the office. Staff were very efficient and polite. Car was very clean and met our expectations.

About QEEQ: 10.0 /10

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Budget

Cape Canaveral

United States

Intermediate | Toyota Camry or similar

4-day rental

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San Jose Airport(SJC)

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Reviewed: Fri, Aug 9, 2019

About Budget: 2.0 /10

Terrible service. The person who signed the contract didn't mention anything about adding extra insurance and just added it to the contract. When I went to address it later, they said once the contract is signed, it can't be refunded. Who would read through such a complicated English contract line by line? They added $175 worth of insurance without my knowledge. I thought only in my home country would there be such traps, but apparently, they exist in the U.S. too! Never using Budget again! Also, the car model I got wasn't even on the list of available models. Very dissatisfied!