Perfext

The overall service was excellent, and picking up the car was very convenient. You can take a shuttle bus directly from the airport exit to the rental location.

The staff were quite patient and recommended suitable car models based on customer needs without any intentional upselling.

Counter wasn't too busy, got the car I reserved, which isn't always the case. No difficulty locating my reservation.

Since QEEQ includes some insurance, one doesn't need to spend so long at the counter as they try to sell you more extras. Price was still very good.

It was my first time renting a car in the US. At pickup, they asked if I needed to purchase various insurances, but I didn't. Wanted a small Ford, and with the staff's help, successfully changed the car. Midway, had a flat tire, and my phone had no signal. Communication was difficult when I got back to a big city, so I decided to go to a rental point for face-to-face help. The staff helped me switch to a new red Dodge. As for the tire, they said someone might contact me about compensation, but friends said it should be fine. When returning the car, there is no shuttle bus from 01:00-04:00. As I had an early flight, I returned the car around 5:00. There aren't many 24-hour gas stations near Portland, so I recommend checking Google Maps and calling ahead to avoid last-minute rush. Returning the car was very smooth; they just took a look and printed out my receipt. Overall, it was a good experience.

Did not like the Ford Taurus. Car was at half tank when I picked it up. had to get to destination so could not go back in to desk and tell them.