Excellent

Dishonest company with overcharging practices. Before returning the car, I made sure to fill the tank completely. I drove approximately 270 miles and spent over $50 on gas (hybrid vehicle). Then, I drove about 25 miles to the airport to return the car. The attendant checked the vehicle and said everything was fine. However, later I received a bill stating that I was charged for 3 gallons of gas at a cost of over $40. Driving 270 miles used just 13.3 gallons of gas, but they claimed I needed 3 gallons for a 25-mile drive to the airport. This is truly a dishonest company.

I reserved the car for 10:00 AM, but when I arrived at the store, there were no cars available. I had to wait for an hour and a half to get a car. The car was in poor condition and had nearly 80,000 kilometers on it. The fuel gauge was still one and a half bars away from being full. When I brought this up with the staff, they insisted it was considered a full tank. Worried about being treated unfairly, I decided to refill the tank completely before returning the car.

Staff pretty clueless but luckily the manager was there and he was on top of things

Excellent

The Hertz car was brand new, the exact model, perfect for what I ordered and needed. It was however not what they were going to give me. The initial choices were years older and not the model I had chosen. I had to go back to the counter to explain I wanted what was ordered which by luck there was in the Hertz Gold area and ready to go. We were so pleased and thankful.

Apart from the online order and APP, I have not received or needed any human contact from QEEQ.com

Booking agent at Hertz was excellent. Very quick and smooth process from arriving to driving off

Very good service. Would use again