Excellent service

The process is simple, and there's no need to wait in line.

The car was new and clean, and the staff were friendly and enthusiastic. They proactively upgraded me to a 4Runner, a large vehicle with high ground clearance, which made highway driving very comfortable.

The attendant at the San Francisco airport car rental counter had a poor attitude. After declining to upgrade the car model and purchase fuel and insurance, he barely looked at us properly. Since we arrived at night, there were few vehicle options, and the available cars were relatively old models.

The car was very new, only 5000 miles. The rental procedure was quick and simple, without excessive upselling of other products. We selected the car ourselves at the parking lot and the return process was also swift. The service was indeed excellent.

Our car rental process went very smoothly, and we were very satisfied with ALAMO's service.