Excellent service

I swapped for an SUV at this store and extended the rental for three more days. Returned the car at Anchorage airport service point. The staff there were rude, demanded extra tips, and made things difficult for me for three hours. Even though I had full insurance, they claimed the radiator kept running after locking the car and said I was responsible, fining me $200. It was hard to find their parking spot even with multiple detours.

Alamo in Honolulu is huge, the staff is very nice, and the responsibilities are clearly divided: front desk handles paperwork, parking lot handles car delivery, and there's an exit registration for car inspection. However, I was not satisfied this time because the front desk secretly upgraded the luxury model. Since it was still within the full-size SUV category I originally booked, I didn't notice. Moreover, the contract indicated an upgrade period longer by one day than my actual rental period. I thought it was just a general note and didn't ask more questions, but eventually, there was an additional $25 daily upgrade fee.

The service was good, simple, and quick.

Everyone and everything was nice But the nice gentleman who handed over the car and briefed us about everything was exceptional. Only hiccup is when i didn't find anyone in the kiosk during return. And fact they take the key and not give you any return conformation is confusing

The paperwork for the car took less than 6 minutes. There was a Q and I took ten minutes to reach counter. Gentlan at the counter was courteous and to the point. A very good experience

Good overall platform. Like very much ..how you automatically offer both collision and liability insurance. Prices are competitive. Best platform Ihave experienced so far. Keep it up..renting thru EasyRent Cars at five locations over 12 days. All experiences goodsofar