Even though we had booked full insurance and added extra coverage, the staff secretly added another insurance without informing us! Since they didn't ask us, we signed without looking at the bill, and only got a deduction notification after leaving! This is so shady!

It's okay, the pickup was a compact JEEP SUV, called Compass domestically, not the Grand Cherokee.

Overall, the car rental experience was very satisfactory. The price was affordable, and the car we rented was almost new with only around 1200 miles on it. There was a gas station nearby the store, and the pick-up and drop-off procedures were smooth. We purchased the most comprehensive insurance on QEEQ, and at the store, we only bought an additional $4.99 Roadside Assistance Protection (RAP), which is optional. After returning the car, we conveniently took the Alamo shuttle to the airport.

This is a great car rental company. I'll keep using Alamo on my next trip to the US this year. (^_^)

Very nice and convenient shuttle bus service to and from the airport free of charge. Nice that we could pick any SUV out of the row.