Alamo is a well-established company that operates efficiently. They only ask once if you need additional insurance, and if you say no, they won't push it further.

ALAMO's basic services are adequate, with shuttle buses and decent online customer service. However, they didn't provide sufficient information about the car and its location. The parking lot staff were also inadequate and unclear, merely suggesting to pick any car. Follow-up inquiries about refueling were difficult as their phone lines were almost never answered.

I rented from this company before and was never forced to buy extra insurance. This time, the staff insisted on it, and I couldn't get the car without buying the extra insurance.

Just average

1) Overall good experience 2) I was charged for tolls that I have yet to receive an itemized breakdown.

Booking process was smooth, but the price drop protector didn't work again.