Record go were absolutely terrible. Car offered not SUV and too small. Cost us to upgrade

M.Short

Spain

Reviewed: Sun, Aug 8, 2021

About Record Go: 4.0 /10

The worst customer service ever. Over 3 hours to pick up the car. 1.5 hours to drop off the car. Staff unprofessional and rude. When we called with questions regarding faulty key drop off box the record go agent called us liars, shouted at as, put down the phone and refused to answer any further calls. .. all the time knowing we had a 3 month old baby with us.

About QEEQ: 8.0 /10

Directions to the car hire location were incorrect and we had to walk for over 40 mins to find the record go office. No assistance was offered.

Record Go

Barcelona Airport(BCN)

Prat Llobregat Bcn

Spain

Medium SUV | Toyota C-HR or similar

4-day rental

Relevant Reviews on Record Go in Spain

Valentine Johnston(e)

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1 days rental

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Malaga

Spain

Reviewed: Wed, Oct 2, 2024

About Record Go: 10.0 /10

The service was great, and the explanations were detailed.

About QEEQ: 10.0 /10

Abner Thodore

Spain

1 days rental

Record Go

Palma De Mallorca Airport(PMI)

Palma De Mallorca

Spain

Reviewed: Wed, Nov 7, 2018

About Record Go: 2.0 /10

Terrible company, the pre-authorization has not been refunded, and the claim has not been resolved. Everyone should read the hidden terms carefully, they force you to buy a tank of fuel and add a service fee. Never seen such a bad company.