Record go were absolutely terrible. Car offered not SUV and too small. Cost us to upgrade

M.Short

Spain

Reviewed: Sun, Aug 8, 2021

About Record Go: 4.0 /10

The worst customer service ever. Over 3 hours to pick up the car. 1.5 hours to drop off the car. Staff unprofessional and rude. When we called with questions regarding faulty key drop off box the record go agent called us liars, shouted at as, put down the phone and refused to answer any further calls. .. all the time knowing we had a 3 month old baby with us.

About QEEQ: 8.0 /10

Directions to the car hire location were incorrect and we had to walk for over 40 mins to find the record go office. No assistance was offered.

Record Go

Barcelona Airport(BCN)

Prat Llobregat Bcn

Spain

Medium SUV | Toyota C-HR or similar

4-day rental

Relevant Reviews on Record Go in Spain

Owen Thorndike

Spain

1 days rental

Record Go

Madrid–Barajas Airport(MAD)

Madrid

Spain

Reviewed: Thu, Jul 17, 2025

About Record Go: 10.0 /10

Very satisfied, but requires a credit card to rent the same model.

About QEEQ: 10.0 /10

Barnett Bray

Spain

1 days rental

Record Go

Madrid–Barajas Airport(MAD)

Madrid

Spain

Reviewed: Mon, Dec 25, 2023

About Record Go: 2.0 /10

Lic GD

Spain

3-day rental

Intermediate | Nissan Pulsar or similar

Reviewed: Wed, Aug 19, 2020

About Record Go: 6.0 /10

El coche olía a tabaco. Una puerta del coche estaba mal, hacía muchísimo ruido al abrirla/cerrarla. Muy incómoda durante todo el viaje. El bus de cortesía que me debía llevar desde el aeropuerto hasta recordgo, tardó 25 minutos

About QEEQ: 8.0 /10

Spain

1 days rental

Economy | Ford Fiesta or similar

Reviewed: Tue, Oct 1, 2019

“Will not be booking with again”

About Record Go: 8.7 /10

Thought excess waiver had already been purchased so amount paid on line not reflective of true cost

About QEEQ: 10.0 /10

Directions on where to get shuttle bus from completely absent from booking - wasted 50Mins at airport

Miss Mistry

Spain

1 days rental

Economy | Ford Fiesta or similar

Reviewed: Thu, Sep 12, 2019

“Good clean car, long wait on pick up”

About Record Go: 8.3 /10

The wait for the car was unacceptable, especially as the wait was only to be directed to an electronic machine to enter my details myself. No apologies made for the wait, and limited instructions on how to return the car. I did get a free upgrade to a bigger car, however a bigger car in Malaga town centre is not that easy to fit into the tight spaces. It was very good value for money though at only £4.50 for 6 days, can't complain about that! Drop off was quick and easy, and thankfully all the car rental drop-offs are in the same place in the airport.

About QEEQ: 8.0 /10

Record go were absolutely terrible. Car offered not SUV and too small. Cost us to upgrade

Relevant Reviews on Record Go in Spain

Pay for Car Rentals with Crypto