easy and went super well

The car provided at pickup was a Kia, not the model I booked, and I had to pay extra.

Good attitude

Hardly any waiting in line. The service was excellent, and the staff was very friendly.

Worked very well. Customer service agent apologies for not being able to offer a Porsche. I was expecting all sorts of add ons at the counter but there weren't any.

Worked very well. Would recommend.

When I collected the car the man at the counter tried to charge me an extra $25 for being 20 minutes early (09:40 for a 10:00 collection) and when I suggested I wait the 20 minutes in the office he was clearly displeased but carried on with the admin of check in. Then he advised that if I was at all late bringing it back he wouldn't hesitate to add a charge (Failing to notify me of the statutory 30 grace period shown in your terms). Fortunately he didn't add the charge after my objection but it left a bad taste in the mouth and I remain irritated by his attitude. Fortunately the staff member to whom I returned the vehicle had a significantly better attitude when checking the vehicle for fuel, mileage and damage (full tank, no damage).