Always my go-to for car rentals

Returning the car was very convenient, and the shuttle service was excellent.

Car rental services in the US are highly developed. We originally booked a 7-seater van online, but upon arriving at the Los Angeles branch, we found the trunk was a bit small. They allowed us to choose an 8-seater GMC with a bigger trunk and more space. They only charged us an additional insurance fee of around $150, and upgraded our vehicle for free. During the rental period, we had a few issues: a scratch, a flat tire, and a broken window from a thief. Each time, we called the rental company and they directed us to the nearest service point to replace the car for free, without any hassle. If this were in our home country, it would have been a much more troublesome experience. The service attitude was also excellent. Overall, this international car rental experience was very satisfactory.

Had to change car due to noise in undercarriage. Had problems to do it locally. Had to drive to the bigger hub although everything was agreed on the phone. Car had previous door panel damage, but was not noted in the vehicle pre-check list. I picked car from the gloomy garage parking so couldn't see damage. Luckily service personel believed me and I got away from extra hassle.

Like: Everything was ok