Smooth process for pickup and return

Big, well-known company and easy to find.

Excellent

As a global chain company, their vehicle inspection is very professional. Any issues found during the inspection are photographed on the spot and uploaded to the app. If the customer needs, an electronic report can be sent to a designated email.

Hertz didn't have a Dodge Challenger and none in the adrenaline collection when I arrived for pick up. They gave us a free upgrade to an Infiniti SUV, however, we only wanted an American muscle car. The supervisor told us that they would give us a call in the morning so that we could swop cars. No call was ever made and I had to call them personally to check and reserve the only adrenaline collection car, a Camaro SS. The car was clean internally and smelt new. It was a joy to drive, but barely had enough space for our luggage.

Calvin has been great help. He contacted Hertz for us to reserve the adrenaline collection car. He did mention that a Dodge Challenger would be available, but Hertz insisted that they do not have specific car reservation. Still, he has been great help

Like: Polite staff member. no delay getting on the road to complete the journey.
Dislike: Vehicle had a annoying noise from the rear on the highway (i suspect a wheel bearing)