Pretty good overall.

It was okay. I arrived in Los Angeles at 11 PM, and when I found the rental office, there were only two counters open. I waited nearly two hours to get the car. However, the process of giving me the car was straightforward, unlike some companies that secretly downgrade you a level. The car was relatively new as well.

Few people, short waiting time.

It was alright. I arrived very late and there was only one person at the counter, but the service was great. They offered additional services, but you can just decline.

The location is convenient, service is professional, and the efficiency is high. The car condition is good and picking up and returning the car is easy. However, the upselling was very aggressive and hard to refuse. I was forced to upgrade the car model because they said the original one couldn't fit my luggage. I was also convinced to buy emergency assistance insurance. I guess I'm too soft-hearted.